Automation and Artificial Intelligence (AI) are swiftly moving the globe we live in, and many of the current job roles would get affected in the coming years.
Automation will bring considerable efficiencies to many of the roles, but it also may replace some of the roles. On the bright side, automation will create new jobs that involve the kind of thinking machines cannot do. When you have so many tasks to handle in a day, you might feel like automating a few of them to move things faster.
What is a Chatbot?
A chatbot is an application that can take your place when you are unreachable. A Chatbot is a computer program based on AI designed to simulate conversations with humans, especially over the Internet. They are simple software applications that imitate human or written or spoken human speech for simulating interaction with an individual. There are numerous chatbot platforms used by many businesses all around the globe.
How do Chatbots Work?
Chatbot helps like a human serving as a help desk. So, when the end-user opens a dialogue box for discussion, the Chatbot becomes the medium that responds.
As mentioned already, Chatbots are the best application of Artificial Intelligence, they can be easily divided into two categories. The simpler Q/A bot needs a minor skillset and knowledge base and is limited to answer only a specific set of questions while the smarter machine learning Chatbots connect the full potential of AI.
For being an effective bot and ability to offer related answers, the Chatbot mostly employs four major parameters as Text Classifiers, Suitable Algorithms, Artificial Neural Networks, and Natural Language Processing (NLP). All these aspects subsidize to the overall bot functionality and intelligence of the Chatbot.
Will HR Jobs be Automated?
The answer to that question depends on the specific HR role and the tasks performed. Automation will affect all HR jobs, and already has, but to a different degree.
As McKinsey shows, certain kinds of responsibilities are expected to be automated than others. Technical ventures, such as data collection and data processing, are likely to be automated. (Most of the organizations might have already begun automating some of these functions.) Other types of work, such as managing people, planning, or creative work are much less likely to be automated.
This explains why HR administrative jobs have a 90% chance of being automated by 2035, according to a study from Oxford University, but HR managers, directors, and officers are much less likely to be replaced by robots. A robot can spit out data, but it can’t create a strategic plan or mediate a conflict between two employees.
In short, robots are likely to take over routine HR tasks, while the HR tasks that require creativity, problem-solving, decision-making, or people skills will remain the domain of humans.
Reference
- Newgenapps Blog. Chatbot I AI Chatbot I Chatterbot I QnA Bot I Chatbot Examples. Available from https://www.newgenapps.com/platforms/chatbot/ [Accessed 21st April 2021].
Newgenapps Blog (2020) 5 Applications & Benefits of Artificial Intelligence in Automation. [blog entry] 18 April. Available from https://www.newgenapps.com/blog/artificial-intelligence-in-automation-applications-benefits-uses/ [Accessed 21 April 2021].
Newgenapps Blog. NLP I Enterprise Search I Automatic Summarization. Available from https://www.newgenapps.com/technology/natural-language-processing/ [Accessed 21 April 2021].
Chui, Manyika and Miremadi. (2016) Where machines could replace humans—and where they can’t (yet). McKinsey Quarterly. Available from https://www.mckinsey.com/business-functions/mckinsey-digital/our-insights/where-machines-could-replace-humans-and-where-they-cant-yet [Accessed 28 April 2021].
Protégé Blog (2017) Will robots replace HR? [Blog entry] 31 May 2017. Available from https://medium.com/@Protege__/will-robots-replace-hr-7cb15322454f [Accessed 27 April 2021].
Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
ReplyDeleteTo be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.
Chatbot applications streamline interactions between people and services, enhancing customer experience. At the same time, they offer companies new opportunities to improve the customers engagement process and operational efficiency by reducing the typical cost of customer service.
ReplyDeleteTo be successful, a chatbot solution should be able to effectively perform both of these tasks. Human support plays a key role here: Regardless of the kind of approach and the platform, human intervention is crucial in configuring, training and optimizing the chatbot system.
Chatbot streamline interactions between services and people. It enhances customer experience. At the same time it increases the operational efficiency. There are different chatbot technologies and according to the usage combinations of different forms can be added. Still chatbots can't take challenges as a human being though it used instead of a human agent.
ReplyDeleteChatbot streamline interactions between services and people. It enhances customer experience. At the same time it increases the operational efficiency. There are different chatbot technologies and according to the usage combinations of different forms can be added. Still chatbots can't take challenges as a human being though it used instead of a human agent.
ReplyDeleteChatbots enable HR teams to engage with each employee on an individual, one-on-one basis consistent with their personal situation and issues. A chatbot can maintain regular, proactive contact with each employee throughout the year to detect any issues that need escalation for human engagement
ReplyDeleteI think this is really good method with the HR practice since it helps to employee with all the way to perform the job .A chatbot, on the other hand, is more than a simple question-and-answer bot. Tasks are completed by smart chatbots, and workflows are automated. They are able to recognize an employee's goal and guide them through more complicated journeys, ensuring that their needs are met in a quicker, more comfortable, and frictionless manner. They are constantly in preparation, driven by AI, to improve over time, expanding their skills and making them genuinely smarter.
ReplyDeleteNowadays, chatbots are so trained that they can even store the answers of queries for future, understands the emotions of human and reply accordingly. But i strongly believe it can not replace H in HR completely.
ReplyDeleteNo, it wont.
ReplyDeleteCurrent stage of AI is assisted intelligence, it cant operate on its own. Chatbots serve very limited area in HR right now. They can definitely answer you about the leaves and other reimbursements etc. But certainly they won't be able to help you in your performance discussion. H in HR operates in lot of grey area, I dont see any autonomous solution for this problem in near future.